At ROKband Pediatric Headshape Clinics, we are committed to providing a safe environment for our families to continue or begin their essential care. Given our unique patient care, with regard to our window to treat, we are fully dedicated to ensure our doors stay open to serve your family. We have always been driven to provide world class care, and this has not changed during COVID-19. Rest assured, our processes, policies and patient care meet or exceed current guidelines recommended by Health Canada and WHO.
HOW YOU CAN HELP
Arrive on time
Do not arrive with symptoms (we don't want to be put in a position to turn families away, but we will as the repercussions of an infection could be devastating to so many of our families and staff).
Take advantage of Virtual Follow-Ups. This is a safe way to monitor progress without sacrificing patient care. If you have concerns, we are always happy to see you in person.
Patience and understanding. We are so thankful to be able to serve our families during this time. There are new challenges and sometimes that comes with delays. We're working hard to communicate with our families at the highest level but there may be delays as we look to provide the highest possible care for every family.
For everyone's safety, please do not offer to shake hands or embrace your clinician.
What does the screening questionnaire look like?
- Has either the patient or nuclear family member of the patient travelled out of the country in the last 14 days? If yes, please reschedule immediately. YES/NO
Has either patient or nuclear family been in contact with a COVID carrier in the last 14 days? If yes, please reschedule immediately. YES/NO
Does either patient or nuclear family show signs of fever, cough, shortness of breath, loss of smell/taste, body aches? If yes, please reschedule immediately. YES/NO
Is the patient's accompanying caregiver less than 65 years of age, has no heart, respiratory, kidney illnesses or immune system disorder? If no, please reschedule immediately. YES/NO
I have answered the questions thoughtfully and with honesty, recognizing and respecting the importance of protecting my family, staff and other families attending the clinic. YES/NO
Are the clinics open?
Yes, all four clinics are open.
How will I know if my baby's appointment will be accepted?
Your appointment will be accepted unless you've been contacted by our team to reschedule.
Is your regular cancellation policy in effect?
Yes, we've always appreciated notive of your cancellation. For initial assessments and rescans, we do require a minimum of 24 hours notice. The exception being a COVID related issue on the day of your appointment. For families in treatment, we do ask for a minimum of 24 hours notice as a courtesy - the more notice the better - as we appreciate the opportunity to see another family with proper notice.
Does my baby need to wear a mask?
No, the baby does not need to wear a mask. Baby has enough going on during the appointment. A mask is required for parents and guardians.
Can siblings attend the appointment?
Yes, they may attend if necessary. Please note that all school-aged children must wear a mask in the clinic!
Can my spouse/partner attend the appointment?
Yes, our revised policies allow for all parents/guardians to attend appointments, as long as they are healthy, symptom-free, and wearing a mask.